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Refund Policy

Last Updated: April 2026

This Refund Policy outlines the terms and conditions governing refunds for services and transactions conducted through the website, applications, or digital platforms operated by Sangai Global Private Limited (“Company”, “we”, “our”, or “us”).

By purchasing or subscribing to our services, you acknowledge and agree to the terms described in this Refund Policy.

1. General Refund Policy

We aim to provide high-quality professional services and digital solutions. However, refunds may be granted under certain circumstances as described in this policy.

Refund eligibility depends on:

  • the type of service purchased

  • the stage of service delivery

  • the contractual agreement between the user and the Company

All refund requests will be reviewed and processed in accordance with our internal policies.

2. Non-Refundable Services

Certain services provided by the Company may be non-refundable, including but not limited to:

  • completed consultancy services

  • delivered digital products or software

  • administrative or processing fees

  • customized business solutions

  • services that have already been initiated or partially delivered

Once a service has been fully delivered, refunds will generally not be issued.

3. Refund Eligibility

Refunds may be considered under the following situations:

Service Not Delivered

If a service purchased by the user has not been delivered within the agreed timeframe due to company-related issues.

Technical Errors

If a transaction was processed incorrectly due to a technical error.

Duplicate Payments

If a user accidentally makes duplicate payments for the same service.

Service Cancellation by Company

If the Company cancels a service or program before delivery.

4. Investment and Financial Programs

For investment-related services or financial participation programs offered by Sangai Global Private Limited, refund policies may be governed by separate agreements or contracts.

Investors should carefully review the terms of the relevant investment agreement before participating.

5. Refund Request Process

To request a refund, users must submit a request containing the following information:

  • Full name

  • Transaction details

  • Payment reference number

  • Reason for refund request

Refund requests can be submitted through the Company’s official contact channel.

6. Refund Processing Time

If a refund request is approved, processing may take approximately:

7–14 business days

depending on:

  • payment method

  • banking procedures

  • payment gateway processing times

The Company is not responsible for delays caused by banks or payment providers.

7. Payment Methods

Refunds will generally be issued through the same payment method used for the original transaction whenever possible.

In certain cases, alternative payment methods may be used if necessary.

8. Cancellation Policy

Users may request cancellation of services before work or processing has begun.

If a cancellation request is received after service initiation, partial refunds may be considered depending on the work already completed.

9. Fraud Prevention

The Company reserves the right to refuse refund requests if:

  • fraudulent activity is suspected

  • the request violates our Terms & Conditions

  • services have already been fully delivered

10. Policy Updates

Sangai Global Private Limited reserves the right to update or modify this Refund Policy at any time without prior notice.

Users are encouraged to review this policy periodically.

11. Contact Information

For refund requests or related inquiries, please contact:

Company: Sangai Global Private Limited
Email: info@sangaiglobal.com
Department: Billing & Customer Support

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